Terms of Service

Company Information

LOUZET TECH SLU. is registered in the Mercantile Registry of Barcelona, Volume 45124, Folio 77, Page B 477588. Fiscal identification code B66659350.
Address: C/Gomis 38, 08760 Barcelona - Spain. Contact us at: info[at]metricsmine.com.

Copyright Information

Copyright © 2017 LOUZET TECH SLU. All Rights Reserved.

Acceptance of Terms

By using the metricsmine.com web site ("Service"), all services of metricsmine, you are agreeing to be bound by the following terms and conditions ("Terms of Service"), including any subsequent changes or modifications to them. If you do not agree to these Terms or to our Privacy Policy, please do not access the metricsmine website or services.

Privacy and Communications

You acknowledge and agree that metricsmine may occasionally send you communications regarding your account or the Service via email.

See the Privacy Policy, which is incorporated into this Agreement by reference.

Accounts, Passwords, and Security

You must be a registered user to access the Service. You are responsible for keeping your password secure. You will be solely responsible and liable for any activity that occurs under your user name.

Acceptable Use and Conduct

You are solely responsible for your conduct and your data related to the Service. You agree to indemnify, defend, and hold harmless metricsmine and its suppliers from any and all loss, cost, liability, and expense arising from or related to your data, your use of the Service, or your violation of these terms.

The Software and Service are made available to you, your company, and/or your customers only for personal or commercial use, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights.

Any unauthorized use of any metricsmine Service is a violation of this Agreement and certain European laws. Such violations may subject the unauthorized user and his or her agents to civil and criminal penalties.

Appropriate Practices

metricsmine reserves the right to terminate any account that it finds in violation of its Terms of Use by receiving abuse complaints higher than allowed, without refund.

Fees and payments

At the start of your subscription, the price will be selected automatically according to the number of social profiles that were managed on your account most recently. The most appropriate plan will then be chosen in advance, including if the number of accounts exceeds that available in the current package.

Payment will be invoiced on the second day of each month, including payments made for services provided over the most recent period, that is the last 30, 90 or 365 days according to the subscription selected.

metricsmine will not issue refunds for unused service at any times. Users are able to opt-in to recurring billing at a level set by the user. At the end of the contract term, the contract will automatically renew indefinitely until explicitly cancelled by the user. Services invoices will be provided automatically on Account panel.

Any cancellation issued must be done one (1) day prior to the end of the contract term to allow for adequate processing time.

Payment system

We accept all major credit cards. None of your credit card information are stored in any way on our website.

VAT or not VAT?

We are located in Spain so we apply the European Union tax rules which means:

If you are located out of the European Union, the products will be tax free

If you are located in European Union and have a Tax number (if you're a company), the products will be tax free

If you are located in Spain (regardless you're a company or not), we apply the standard Spain tax for services : 21%.

Chargeback / Refund Policy

metricsmine will not, under any circumstances, issue cash refunds for early contract cancellation. If you have a question about charges made to your account, please contact us immediately. If the charges were made in error, we will credit your account or credit card account for the appropriate amount. metricsmine has a zero tolerance policy for chargebacks. Any customer who disputes a payment that is found to be valid will be permanently banned from use of the metricsmine. Any past due fees and costs will be sent to collections. If our collection efforts fail, unpaid debts will be reported to all available credit reporting agencies.

No Warranties or Representations

You understand and agree that the Service is provided "as is" and metricsmine, its affiliates, suppliers and Resellers expressly disclaim all warranties of any kind, beyond the Refund, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement or bailment of your data on metricsmine servers. metricsmine, its affiliates, suppliers and Resellers make no warranty or representation, other than the Refund, regarding the results that may be obtained from the use of the Service, the security of the Service, or that the Service will meet any user's requirements beyond the Refund. Use of the Service is at Your sole risk.

You will be solely responsible for any damage to You resulting from the use of the Service.

The entire risk arising out of use, security or performance of the Service remains with You. Without limiting the foregoing, the Service is not designed or licensed for use in hazardous environments requiring fail-safe controls, including without limitation operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, and life support or weapons systems.

Limitation of Liability

In no event shall metricsmine be liable for any indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including but not limited to negligence), equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of data.

Termination of Service

We reserve the right to terminate your account at any time. You also have the option of canceling your account at any time without penalty. In the event of account cancellation you will lose all data related to Your account.


We may modify or terminate our services at anytime, for any reason, and without notice. We reserve the right to modify these Terms of Service at any time without notice. Please review these Terms of Service on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party's intellectual property or these Terms of Service. An account terminated by metricsmine will not be backed-up for any reason and will be immediately deleted from our servers.

Intellectual Property

metricsmine claims no intellectual property rights over the material you provide to the Service. You acknowledge that metricsmine owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by U.S. and international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service.

Use of Remarketing in Online Advertising

Third party vendors, including Google, show metricsmine ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Alternatively users may opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Users with questions about this Agreement or the Privacy Policy may contact metricsmine at support@metricsmine.com or company address.

Our Mission

We provide a website architecture analysis tool so that no one loses sight of what is happening on your site. We want to be the number one reference for analysis and alerts in real-time.

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