PRIVACY POLICY

EFFECTIVE DATE: APR 12, 2016

Company Information

LOUZET TECH SLU. is registered in the Mercantile Registry of Barcelona, Volume 45124, Folio 77, Page B 477588. Fiscal identification code B66659350.
Address: CL Gomis 38-A, 08760 Martorell (Barcelona) - Spain. Contact us at: info[at]metricsmine.com.

Copyright Information

Copyright © 2016 LOUZET TECH SLU. All Rights Reserved.

Introduction

This Privacy Policy applies to the Website and the Service, and includes information collected via the Website, email, SMS, telephone or other means.

By using or accessing the Website or Service, you are accepting the practices described in this Privacy Policy, and you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. If you have any questions or comments about this Privacy Policy or our use of your personally identifying information, please contact us at info@metricsmine.com.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND TO ALL THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE EXIT, AND DO NOT ACCESS OR USE, THE SERVICE.

Service Users and Website Visitors

Like most hosted service operators, metricsmine collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request and store it in log files.
Metricsmine may also collect statistics about the behavior of visitors to the Website and Service.
For instance, Metricsmine may reveal aggregate data on how much data an average customer collects, or what the most common type of data are across all customers.
Metricsmine’s purpose in collecting such information is to better understand how Metricsmine’s visitors use the Website and Service and may, from time to time as noted in the example above, release information that has been aggregated or otherwise de-identified.

Metricsmine also collects potentially personally identifying information like Internet Protocol (or “IP”) addresses. Metricsmine does not use such information to identify its visitors and does not disclose such information other than under the circumstances described below.

Gathering of Personally Identifying Information

Certain visitors to the Website and Service choose to interact with Metricsmine in ways that require Metricsmine to gather PII. The amount and type of information that Metricsmine gathers depends on the nature of the interaction.
For example, when signing up for a trial of the Service, we may ask a user to provide the user’s name and the name of the user’s company, as well as an email address and telephone number where we may contact the user and/or another representative of the user’s company.
Each user is also expected to provide a e-mail and password that, along with other information, we use to create and administer accounts. In each case, Metricsmine collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Metricsmine.
Metricsmine does not disclose PII other than as described in this Privacy Policy. In addition, visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain activities.

Protection of Certain Personally Identifying Information

Metricsmine discloses potentially personally identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that (1) need to know that information in order to process it on Metricsmine’s behalf or to provide services available in connection with the Service and (2) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Metricsmine’s Website and/or the Service, you consent to the transfer of information to such individuals and organizations in order to support our provision to you of the Website and Services. These supporting partners may be authorized to, for example, process payments on our behalf or provide customer support. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. However, in each case, these partners are authorized to use your PII only as necessary to provide the services we request.

Other than to its employees, contractors, and affiliated organizations, as described above, Metricsmine discloses potentially personally identifying and personally identifying information only when required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when Metricsmine believes in good faith that disclosure is reasonably necessary to protect the property or rights of Metricsmine, third parties, or the public at large. If Metricsmine is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through the Service of any change in ownership or uses of your personally identifying information, as well as any choices you may have regarding your PII.

If you are a registered user of the Service and have supplied your email address, Metricsmine may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Metricsmine and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Metricsmine takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Cookies

We and our partners (e.g. marketing partners), affiliates, or analytics or service providers (e.g. payment processor) use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Metricsmine uses cookies to help identify and track visitors, their usage of Metricsmine services, and their preferences. Metricsmine visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Metricsmine’s services, with the drawback that certain features of Metricsmine’s services may not function properly without the aid of cookies.

The use of session ID and/or persistent cookies by our tracking utility company is not covered by this Privacy Policy and we do not have access or control over these cookies. In addition, certain of our third-party providers employ clear gifs (also known as “beacons” and “bugs”), images and scripts that help them better manage content. We do not tie the information gathered to our Customers’ or Users’ personally identifying information.

Metric & Event Data

Metricsmine collects, aggregates, and stores metrics and event data for its customers. Metricsmine in turn will not disclose individual metric or event data other than aggregates as described above or for the purposes described in this Privacy Policy.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@metricsmine.com.

Security

We take precautions to ensure the security of your personally identifying information. We follow generally accepted standards to protect the PII submitted to us, both during transmission and once we receive it.
When you enter your signin information on our customer portal, we encrypt the transmission of that information using secure socket layer technology (SSL).

That said, like any hosted service provider, we cannot guarantee that hackers or unauthorized personnel will not gain access to your PII despite our efforts. You should note that in using the Website and Service, your information will travel through third party infrastructures which are not under our control.

We cannot protect, nor does this Privacy Policy apply to, any information that you transmit to other users of the Website or Service. You should never transmit personal or identifying information to other users.

If you have any questions about security on our Web site, you can contact us at info@metricsmine.com.

Privacy Policy Changes

metricsmine reserves the right to change this Privacy Policy. Such changes may be announced to you either by email or by the posting of the revised policy on the Service. You are responsible for reviewing both your own email and the Service to determine what is the then-current Privacy Policy.